Remote Service

Remote Service

Fast and efficient thanks to Remote Service

  • Overview

    Fast and efficient thanks to Remote Service

    Remote Service stands for fast and efficient service support. Faults are eliminated before they can cause production interruptions. This minimizes unexpected downtime and saves time and money.

    Our remote services include:

    • Remote diagnosis
    • Remote control
    • Remote administration
    • Installation of software updates
    • Software and parameter backup

    We offer you this service in connection with a service agreement, tailored to your needs.

    Different systems form the basis for our remote services:

    Remote Service Portal

    The Remote Service Portal establishes a secure connection between your machine and the experts at Bosch. This way the experts are able to access most control components such as PLC, Motion Controller or HMI (Human Machine Interface) for fast diagnosis and support. Different machines of various generations can be integrated. Machines of other machine manufacturers can also be connected to the portal and supported remotely by the respective machine supplier.


    • Reduced unexpected downtime
    • No travel time and expenses
    • Fast reaction times
    • Increased availability and profitability
    • Quick access to Bosch expert knowledge

  • Links & Downloads