To experience the full functionality of this website, cookies are needed. Please activate cookies and refresh your browser. After the refresh, a cookie management dialogue will be shown.

This website uses cookies for reasons of functionality, comfort, and statistics. You can change this setting at any time by clicking on “change settings”. If you consent to this use of cookies, please click “Yes, I agree”. Our privacy policy

 

Remote Service

Remote Service

Fast and efficient thanks to Remote Service

Content
  • Overview

    Fast and efficient thanks to Remote Service

    Remote Service stands for fast and efficient service support. Faults are eliminated before they can cause production interruptions. This minimizes unexpected downtime and saves time and money.

    Our remote services include:

    • Remote diagnosis
    • Remote control
    • Remote administration
    • Installation of software updates
    • Software and parameter backup

    We offer you this service in connection with a service agreement, tailored to your needs.

    Different systems form the basis for our remote services:

    Remote Service Portal

    The Remote Service Portal establishes a secure connection between your machine and the experts at Bosch. This way the experts are able to access most control components such as PLC, Motion Controller or HMI (Human Machine Interface) for fast diagnosis and support. Different machines of various generations can be integrated. Machines of other machine manufacturers can also be connected to the portal and supported remotely by the respective machine supplier.

    Mavus – Mobile Audio Visual Service Support

    With the help of the mobile conference system Mavus you are able to get in touch with the experts at Bosch directly. Our experts gain an overview of the entire on-site situation and offer optimal support for all tasks to be done on the machine. Your hands are free to implement the instructions directly on the machine.

    Benefits

    • Reduced unexpected downtime
    • No travel time and expenses
    • Fast reaction times
    • Increased availability and profitability
    • Quick access to Bosch expert knowledge

     
     
  • Links & Downloads