2009 has proved to be a very challenging year for customers and suppliers alike as the effects of the global economic downturn has taken effect. Everybody involved in the packaging machinery sector has experienced very unusual business trends. At Bosch Packaging Services we have continued to work on business improvement and customer focus. Our customers needs have changed significantly: some because of excessive demand with the shift of consumers eating at home more and others because of  low volume. Our product portfolio has been enhanced with a new structured planned maintenance program, new training offerings, a new OEE concept and plus several improvements to our e-portal and stock management tools. Additionally, we have invested in our people and restructured our organization (without downsizing) to raise the technical understanding and proactive support required by our installed base. I am sure that our extended offerings and proactive mind-set can help our customers excel through this difficult period.

Content:

1. Service contact for confectionery
2. Preventive Maintenance Agreement
3. Customer Satisfaction and Customer Feedback
4. Customer Service in Canada and Mexico
5. Classroom training in Raleigh
6. Simplified “first contact” for new customers
7. New Sales Manager for the West Coast

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For more information please contact:

Sandro Gisler
Phone +1 (919) 501 2919
sandro.gisler@bosch.com